BUSWAYS Message

Does your child catch a school bus? Help them keep it!
As the bus operator that is providing your child’s school bus services, we’re asking for your help getting your child to use their Opal card on every bus trip. Opal data gathered by tapping on and off is used by transport planners and service schedulers to design the bus network that best serves the community utilising the resources available.

If students don’t tap on and off then school bus services will appear underutilised and may be considered for cancellation based on low passenger numbers.

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Please help us reinforce the message that tapping on and off every bus journey with an Opal card is essential to travel on the bus. This will ensure school services continue to be planned for the students that use it, providing the journey to school your children depend on.

To help us achieve this, please talk with your child:

•   Ask them if they tap on and off the bus with their Opal card.

•   If they do, congratulate them for doing the right thing and talk about why it’s important.

•   If they sometimes don’t or never do, ask them why.

  If there’s another reason that you’d like to discuss with Busways, please contact us at or call our customer service team on 9497 1878 to talk to us. We are happy to listen and do what we can to help your child feel comfortable using their Opal card.

  Thank you for helping us to best serve your school community.

  Please assist us keep these bus services running.